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eBooks Help

eBooks Help Center

Welcome to our ebooks help center. Answers to the following questions should get you on your way to taking advantage of the convenience of working with digital books. If you have any questions that are not answered below, please contact us at ebooks@socialstudies.com.

GETTING STARTED WITH eBOOKS FOR PAST CUSTOMERS WHO HAVE USED THE ADOBE ACROBAT eBOOK READER® GENERAL TROUBLESHOOTING INFORMATION PROBLEMS WITH THE ADOBE ACROBAT READER® FOR PDF FILES




GETTING STARTED WITH eBOOKS

What is an eBook?

An eBook is a book delivered and intended to be read electronically and printed from your computer. We currently sell reproducible activity books and other types of books in a format compatible with the free Adobe Acrobat Reader® for pdf files. Some of our eBooks are offered as "eBook only", but most of our eBooks are also offered in traditional print ("hard copy") format. It is not necessary to order both the hard copy and eBook version of the same title since both versions feature the same content. Please choose the format most suitable to your needs.

eBooks offer additional benefits to those of traditional print books:
  1. You can access your eBook immediately. Once you buy an eBook, you can read it instantly; you don't have to wait for shipping.
  2. You can find what you need fast. You can use "search" and "find" functions to pinpoint the material you need more easily than in a print book. eBooks can be extensively "bookmarked", so you can click your way to the section or chapter you need. They can also be hyperlinked to the Internet. If a Web site is cited in your eBook, and you have enabled Internet access, you can link to that site for instant additional information.
  3. Print only the pages that you need for the lessons that day.
  4. Work from laser sharp original prints rather than second generation photocopies.
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What happens when I purchase an eBook?

When you purchase an eBook, you will be provided with a digital version of the eBook for immediate use. If you haven't already downloaded the Adobe Acrobat Reader® for pdf files, you will be provided a link to do so. If you have installed the reader, you can access your ebook in the following ways:

NOTE: The Adobe Acrobat Reader® for pdf files is a different reader than the Adobe Acrobat eBook Reader® that we previously used for eBooks.

You can choose to download this digital version to any computer you choose—your desktop at work, your home computer, or even a laptop. Once you have downloaded and saved your eBook, you will be able to open it using the the Adobe Acrobat Reader® for pdf files whenever you need to view or print it. You will probably wish to back up your eBook to another source, such as an external hard drive, server, or Internet-based storage system to protect against data loss in the event of a hard drive crash.

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What do I need to get started?

Before purchasing an eBook, you need the following: Back to Top

How do I download an eBook?

Downloading an eBook is easy!
  1. Make sure you have the latest version of the Adobe Acrobat Reader® for pdf files installed on your computer (or at least version 4.0 or above).
    NOTE: The Adobe Acrobat Reader® for pdf files is a different reader than the Adobe Acrobat eBook Reader® that we previously used for eBooks.


  2. Browse our titles, select the eBooks you want, and add them to your shopping cart.


  3. When you have finished shopping, click the "Proceed to Checkout" button on the shopping cart page. Follow the onscreen instructions to complete the transaction. (You will not be charged for shipping on your eBooks).


  4. At the completion of the order you will receive a link on a confirmation Web page which you can use to download your title(s). Only use this link if you have already downloaded and installed the Acrobat Reader. You will also receive a link to the file in a follow-up email notice. If you do not want to use the file on the computer that you ordered it on you may want to forward the email confirmation to an account on the computer where you want to be able to view and print the file. You can also access the eBook from your My Digital page. (Note: You need to be registered and signed in to view and access your digital purchases from your My Digital page).


  5. To save each eBook, you can either right-click on the link and choose "Save Target [or Link] As" or left-click on the link to open it in your browser and then save the link directly from your browser. Opening the link in your browser does not automatically save the eBook to your computer. You must do the additional step of saving it to your computer. Use File> Save As or the disk icon near the top of your browser to save your eBook from your browser.
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How are eBooks secured?

eBooks are secured using Adobe security. eBooks can be printed, but cannot be modified in any way.

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How long will it take for me to download an eBook?

The amount of time it will take you to download a eBook varies depending on your connection speed, the file size, and Internet traffic. The eBook reader is about 10 MB; eBooks mostly range in size from 1 to 10 MB. However, if you have purchased an eBook that is contained in a zip file, the file size can will often be much larger. If you have a slower Internet connection, you may find that it takes a long time to download eBooks.

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Do I have to be connected to the Internet every time I want to view my eBook?

Not at all. Once you have obtained the rights to access an eBook, you will be able to enjoy that content offline, without being connected to the Internet.

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Will I have the ability to print hard copies of the eBooks that I have downloaded?

Yes. Our ebooks are designed to be printed to allow for easy access in your classroom. You may make as many copies as allowed under the copyright restrictions indicated by each individual publisher. Most publishers allow unlimited copies of each lesson provided they are used by a single teacher in an individual classroom. In the Adobe Acrobat Reader® for pdf files, you can find the print key by clicking on "File" and then "Print" or clicking on the printer icon at the top of the reader. If your eBook will not print, please visit the Adobe Acrobat Reader® for pdf files Customer Support website and search for troubleshooting information about your problem. If you are still unable to resolve your printing issue, email ebooks@socialstudies.com with details about the problem (including your printer type).

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Can I edit my eBook electronically?

To protect the material within your eBook, you are not able to make any changes to the material. Copying and pasting text and pictures from the eBook is also not permitted.

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Can I back up my eBooks to protect against loss in the event that my hard drive crashes?

Yes, it is a good idea to back up your eBook files so that if your computer crashes, you can reinstall your eBooks when your computer is fixed. Simply save a copy of your eBook(s) to another source (such as an external hard drive, server, Internet-based storage system, etc.).

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When will my ability to view my eBook expire?

eBooks are yours to keep indefinitely: Once you have saved your eBook to your computer, you should have the ability to access it as long as you like. You will also be able to access your eBook from your My Digital page.

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What if I run into trouble and need help?

For any technical questions, other than those relating to your reader, please see our General Troubleshooting section on this page. If you still are having difficulties, please contact our customer service representatives at ebooks@socialstudies.com. A support agent will investigate your issue and get back to you. If you have questions about or problems with the Adobe Acrobat Reader® for pdf files, please visit the Acrobat eBook Reader Customer Support Web site.

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Can I return an ebook?

If you are not 100% satisfied with your electronic purchase there is no need to "return" the downloaded book. Simply contact us by email at
ebooks@socialstudies.com for a full refund or credit. If the eBook has a hard copy equivalent, you may be able to "exchange" the eBook for the hard copy by paying the difference in the cost.

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FOR PAST CUSTOMERS WHO HAVE USED THE ADOBE ACROBAT eBOOK READER®

Why did you decide to switch to using the Adobe Acrobat Reader® for pdf files instead of the Adobe Acrobat eBook Reader®?

From the feedback from our customers about their experiences using the Adobe Acrobat eBook Reader®, we found that the eBook reader was not as suited to the particular needs of busy educators as we would have liked. Busy educators need a simple, fast way to acquire and print their eBooks. For several reasons, the eBook Reader was not simple or fast for some of our customer:
  • While the majority of our customers do already have the Adobe Reader for pdf files on their computer, most of them do not already have the Adobe eBook Reader. This necessitated an extra download before even downloading the eBook(s) purchased.

  • For some of our customers, the eBook reader presented technical difficulties. Sometimes the reader would not install completely on the customer's computers. Educators who wished to use their eBooks on school computers were sometimes unable to certify their readers due to network firewalls. Due to the eBook reader being a new technology, more technical problems occurred then would probably occur with the more established Adobe Acrobat Reader® for pdf files.

  • The eBook reader had printing difficulties for customers with several different types of printers. For reproducible activity books, being able to print is an essential function.

  • The restriction of only downloading each eBook one time was too restrictive for educators deciding whether to download their eBook(s) to their home computer, laptop, or school computer.
For these reasons, we switched to the Adobe Reader for pdf files format for our eBooks. If you had any comments about your experiences using either reader for eBooks, please
let us know.

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Can I use the Adobe Acrobat eBook Reader® to view and print new eBooks that I order?

Yes, you can use the Adobe Acrobat eBook Reader® to view and print new eBooks that you order. After you have saved the file to your computer, open the eBook reader and click on "Library". Click on "Open File" and browse until you find the eBook file. Double-click on the file name and it will open in the eBook reader. You will be able to use most of the features of the eBook Reader that you used before such as the notes, dictionary, and bookmarking features. We do recommend that you create a folder to keep all of your eBook files you wish to use with the eBook Reader as the "Library" will try to open each eBook from its original location every time you try to use the eBook.

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Can I use the Adobe Acrobat Reader® for pdf files to view eBooks that I previously downloaded to the Adobe Acrobat eBook Reader®?

Files originally downloaded to the Adobe Acrobat eBook Reader® (with an .ebx or .etd extension) cannot be transferred to the Adobe Acrobat eBook Reader® due to security restrictions built into the reader. If you are having trouble with your Adobe Acrobat eBook Reader® and can no longer view eBooks that you previously purchased, please contact us to get replacement links in the .pdf format. Be sure to include your Web Order number and other relevant information so that we can reference your order.

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GENERAL TROUBLESHOOTING INFORMATION

When I click on the eBook link, a window pops up asking me what program I want to open the file with (OR the file opens in another program such as Word or Wordpad). Why did this happen?

This message means that you do not already have the Adobe Acrobat Reader® for pdf files installed on your computer. If you need to download the reader, you can get it from the
Adobe Web site. If you already downloaded it, please make sure that you have also installed it on your computer. Usually, the prompt to install the reader will appear automatically or you can begin installation by double-clicking on the installation file that you downloaded. For further assistance with downloading and installing the reader, please refer to the Adobe download help page.

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I downloaded and installed the reader and now I don't where to find my link(s) to download the eBook(s) I ordered. Where can I find the link(s)?

After you complete your online order, an automatic confirmation e-mail is sent to the e-mail address you listed on the order form. This confirmation e-mail also contains the link(s) to download your eBook(s). If you do not receive this e-mail, please e-mail
eBooks@socialstudies.com. Be sure to include as much information as possible about your order including your Web Order Number.

You can also find the link on your My Digital page. (Note: You need to be registered and signed in to view and access your digital purchases from your My Digital page).Here, you have the ability to manage any digital purchases you make. To download or open up your files, click on the "Launch" links on the right. Each link will open in a separate window, so that you can have several items on a particular topic open at the same time and easily switch between them.

For future orders after you have downloaded and installed the reader, you will be able to use the link(s) appearing on the last page of your online order form rather than having to wait for the e-mail (although you can wait and use the links from the e-mail if it is more convenient for you).

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When I right-click on my eBook link from the confirmation e-mail, I do not see an option to "Save Target As" or "Save Link As". What do I do?

Some e-mail servers (such as Eudora) do not allow you to right-click on the link and save it. To save your eBook, left-click on the link and let the eBook open in your browser. You can then save the eBook from your browser using File> Save As or the disk icon near the top of your browser.

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When I left-click on my eBook link, the page in my browser appears blank or gray (even though my browser indicates the file is done). What do I do?

Your browser may appear blank or gray while the eBook is loading. The browser may indicate that the page has loaded while the Reader is still opening the eBook. Depending on the speed of your Internet connection and the size of the eBook, it could take a while for the eBook to load. Wait until the eBook appears and then save it to your computer. Please be assured that after you have saved your eBook and opened it using the Adobe Acrobat® Reader® for pdf files, it will not take long for the eBook to appear.

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Some of the pages of my eBook are not showing up correctly in my reader. What do I do?

First, check to see what version of the Adobe Acrobat Reader® for pdf files you have installed on your computer. Sometimes, pages will not display correctly in older versions of the reader.

Windows users: Open your reader and click on the "Help" menu. On the menu, select "About Adobe Reader". A screen will appear which will tell you the version of your reader. If is not Adobe Reader 4.0 or above, then you will need to
upgrade your reader.

Macintosh users: Open your reader and click on the apple at the top left hand corner of your screen. Select "About Adobe Reader". A screen will appear which will tell you the version of your reader. If is not Adobe Reader 4.0 or above (the latest version is Adobe Reader 5.0), then you will need to upgrade your reader.

If you do have a higher version of the reader, but still have page viewing difficulties, please e-mail us a detailed description of the problem.

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I am having trouble printing my eBook. What do I do?

First, make sure you have saved your eBook to your computer or a disk and that you have the eBook open in the Adobe Acrobat Reader® for pdf files. Because of the size of some of the eBooks, printing from the browser is not recommended.

Most printing problems are individual are specific to your version of the Adobe Reader and printer type. Adobe hosts a
technical guide for printing that will help you trouble-shoot your problem step by step. If you still cannot print your eBook, please contact us

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I cannot download my eBooks and I am using the AOL browser on a Macintosh computer. What do I do?

Sometimes your AOL browser has not been set up to open pdf files. Follow the following instructions from Adobe to set it up correctly:
  1. Start AOL
  2. Choose My AOL > Preferences
  3. Scroll down the list on the left and then select Helpers.
  4. Click " Create helper."
  5. In the text box labeled "Open files with the following MIME types," type - "application/pdf"
  6. In the text box labeled, " Or the following suffixes" type " pdf"
  7. Click select, and browse to the Acrobat product that you have on your computer, either Acrobat Reader or the full Acrobat program, until you get to the application program file itself. Highlight it and click "select"
  8. Select the option labeled " Open those files with this helper application even if America Online can open them"
  9. Restart AOL
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PROBLEMS WITH THE ADOBE ACROBAT READER® FOR PDF FILES

If you have questions about or problems with the Acrobat eBook Reader, please visit the Acrobat eBook Reader Customer Support website. If your problem is with downloading and installing the reader, please refer to the Adobe download help page.

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